FAQ
Q: How to take care of silver jewelry?
A: Here are some tips to take care of your silver jewelry:
⦁ Avoid exposing your silver jewelry to harsh chemicals such as perfumes, hairspray, and cleaning products.
⦁ Store your silver jewelry in a cool, dry place, away from direct sunlight and moisture.
⦁ Use a soft cloth to clean your silver jewelry and avoid using abrasive materials or paper towels.
⦁ Consider using a silver polishing cloth to keep your silver jewelry shiny and free of tarnish.
Q: How to take care of pearl jewelry?
A: Here are some tips to take care of your pearl jewelry:
⦁ Avoid exposing your pearl jewelry to harsh chemicals such as perfumes, hairspray, and cleaning products.
⦁ Wipe your pearl jewelry with a soft, damp cloth after each use to remove any dirt or oils.
⦁ Store your pearl jewelry in a soft cloth or pouch, away from other jewelry to avoid scratches.
⦁ Avoid exposing your pearl jewelry to extreme heat or dryness, as this can cause them to crack or lose their luster.
⦁ Have your pearl jewelry restrung every year or two to avoid breakage and ensure longevity.
Q:HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
A: The processing time is separate from the shipping time. Usually, it takes 3-7 business days to prepare the order. Occasionally, the higher quality items might have a slightly longer preparation time in addition to the 7-10 business days for shipping.
Q:HOW DO I CANCEL AN ORDER?
A:To cancel an unpaid order, simply log into your account, go to “My Orders” and cancel the unnecessary order by clicking the “Cancel Order” button.
Q:HOW LONG WILL THE ORDER TAKE TO ARRIVE?
A:We put a lot of energy on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 6-17 business days from the date it is placed.
You can track your shipment through the following interface.
Q:WHY DIDN'T I GET AN EMAIL ABOUT MY ORDER BEING SHIPPED?
A:Normally, it takes 3-7 business days to prepare orders for shipping. If you have not received an email about shipping 7 days after you’ve placed the order, please contact Customer Service via info@lisalsboutique.com
Q:WHAT SHOULD I DO IF I DID NOT RECEIVE A CONFIRMATION EMAIL?
A:If you have not received the confirmation email, please check your spam folder first. Alternatively, you may find the latest status of your order under “My Orders”. You may also get more information via our service: info@lisalsboutique.com
Q:WHY DIDN'T I GET AN EMAIL ABOUT MY ORDER BEING SHIPPED?
A:Normally, it takes 3-7 business days to prepare orders for shipping. If you have not received an email about shipping 7 days after you’ve placed the order, please contact Customer Service via info@lisalsboutique.com
Q:What is your return/exchange policy?
A:You can find our Returns and Exchanges policy HERE.
A: Here are some tips to take care of your silver jewelry:
⦁ Avoid exposing your silver jewelry to harsh chemicals such as perfumes, hairspray, and cleaning products.
⦁ Store your silver jewelry in a cool, dry place, away from direct sunlight and moisture.
⦁ Use a soft cloth to clean your silver jewelry and avoid using abrasive materials or paper towels.
⦁ Consider using a silver polishing cloth to keep your silver jewelry shiny and free of tarnish.
Q: How to take care of pearl jewelry?
A: Here are some tips to take care of your pearl jewelry:
⦁ Avoid exposing your pearl jewelry to harsh chemicals such as perfumes, hairspray, and cleaning products.
⦁ Wipe your pearl jewelry with a soft, damp cloth after each use to remove any dirt or oils.
⦁ Store your pearl jewelry in a soft cloth or pouch, away from other jewelry to avoid scratches.
⦁ Avoid exposing your pearl jewelry to extreme heat or dryness, as this can cause them to crack or lose their luster.
⦁ Have your pearl jewelry restrung every year or two to avoid breakage and ensure longevity.
Q:HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
A: The processing time is separate from the shipping time. Usually, it takes 3-7 business days to prepare the order. Occasionally, the higher quality items might have a slightly longer preparation time in addition to the 7-10 business days for shipping.
Q:HOW DO I CANCEL AN ORDER?
A:To cancel an unpaid order, simply log into your account, go to “My Orders” and cancel the unnecessary order by clicking the “Cancel Order” button.
Q:HOW LONG WILL THE ORDER TAKE TO ARRIVE?
A:We put a lot of energy on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 6-17 business days from the date it is placed.
You can track your shipment through the following interface.
A:Normally, it takes 3-7 business days to prepare orders for shipping. If you have not received an email about shipping 7 days after you’ve placed the order, please contact Customer Service via info@lisalsboutique.com
Q:WHAT SHOULD I DO IF I DID NOT RECEIVE A CONFIRMATION EMAIL?
A:If you have not received the confirmation email, please check your spam folder first. Alternatively, you may find the latest status of your order under “My Orders”. You may also get more information via our service: info@lisalsboutique.com
Q:WHY DIDN'T I GET AN EMAIL ABOUT MY ORDER BEING SHIPPED?
A:Normally, it takes 3-7 business days to prepare orders for shipping. If you have not received an email about shipping 7 days after you’ve placed the order, please contact Customer Service via info@lisalsboutique.com
Q:What is your return/exchange policy?
A:You can find our Returns and Exchanges policy HERE.